We are here for you nonstop, 24/7!
We handle your requests quickly and efficiently, whether you need advice or assistance with setting up services.
You won't have to wait long for a response—we respond immediately to common technical questions and within two hours to more complex issues. We handle administrative inquiries, such as those regarding domains or billing, within one business day.
We are here for you whenever you need help. Below you will find all the ways to contact our technical support.
Before contacting us, we recommend that you first review our Knowledge Base or the Community Forumsection, where you will find instructions, procedures, and answers to general questions. If you have a question about a specific account or service, you must log in to the client administration before sending your query. This ensures that we are communicating with the actual customer and can resolve your request more quickly and securely.
Before contacting our support team, please check our knowledge base, community forum, or FAQ.
Most issues are already described and resolved there. Thank you!
What is included in customer support
What is included in web hosting support?
- providing information about services – parameters, prices, current special offers
- help with your order
- help with setting up domains, DNS, FTP, databases, emails
- help with controlling the service via customer administration
- solving technical problems and malfunctions on our side
- handling billing matters
What is not included in the support
Other customer requests not listed above are not included in free customer support and may be subject to a fee according to the current price list, or may be carried out during free time (e.g., at night).
The following is not included in web hosting support:
- Installation, configuration, and troubleshooting of PHP applications (CMS systems)
- any programming modifications to the website
- professional technical advice
- copying data from the original web hosting
What is included in customer support for domains and DNS?
- providing information about services – parameters, prices, current special offers
- help with your order
- help with domain changes
- help with editing DNS records
- help with controlling the service via customer administration
- solving technical problems and malfunctions on our side
- handling billing matters
What is not included in the support?
Other customer requests not listed above are not included in free support and may be charged according to the current price list, or may be carried out during free time (e.g., at night).
Requests beyond basic customer support (non-standard technical or commercial tasks, technical or programming interventions) are not handled by support staff and are not dealt with immediately – such requests are forwarded to technicians or sales representatives and are usually handled within one business day. Paid technical support is provided only if human resources are available and by prior agreement.
In the event of a malfunction or technical problem on our part, our technicians will of courseintervene immediately at any time, day or night (within 10 minutes of the problem being detected at the latest).